TERMS OF SERVICE
These Terms of Service govern your access to and use of suqianrunshuangnetworktechnologycenter.com and your purchase of clothing and related products through the Website.
- SELLER INFORMATION
The Website is operated by:
Suqian Runshuang Network Technology Center
Address:
No. 9-13, Huating Mingjun,
Bancheng Town, Sihong County,
Jiangsu Province, China
Website:
suqianrunshuangnetworktechnologycenter.com
Email:
support@suqianrunshuangnetworktechnologycenter.com
In these Terms, “we,” “us,” and “our” refer to Suqian Runshuang Network Technology Center. “You” and “your” refer to any person who accesses the Website or places an order.
- ACCEPTANCE OF THESE TERMS
By accessing or using the Website or placing an order, you agree to these Terms of Service, our Privacy Policy, and our Refund and Returns Policy.
If you do not agree to these Terms, you must not use the Website or place an order.
Nothing in these Terms excludes or limits any mandatory consumer rights that apply to you under the laws of your country or region.
- ELIGIBILITY
You must be legally capable of entering into a binding contract under the laws applicable to you.
If you are under the legal age required to make purchases in your jurisdiction, you may use the Website only with the consent and involvement of a parent or legal guardian.
You are responsible for providing accurate, complete, and current information when using the Website or placing an order.
- PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, sizes, measurements, colors, materials, images, and other information on the Website are accurate.
Colors may appear differently depending on your device, monitor, or screen settings. Minor differences may occur between product images and the actual products.
You should carefully review the product description, size information, material information, and care instructions before placing an order.
Products made according to your specifications or clearly personalized products may be subject to different cancellation and return rules where permitted by applicable law.
- ORDERS AND CONTRACT FORMATION
When you submit an order through the Website, you are making an offer to purchase the selected products.
After submitting an order, you may receive an order-received email. This email confirms that we have received your order but does not necessarily mean that your order has been accepted.
A sales contract is formed when we send you an order-confirmation email or a shipping-confirmation email, whichever occurs first.
We may refuse or cancel an order before acceptance if:
a. The product is unavailable;
b. There is an error in the product description, availability, or price;
c. Payment cannot be authorized;
d. Fraudulent or unauthorized activity is suspected;
e. Delivery to the selected destination is unavailable;
f. The order violates these Terms or applicable law; or
g. Other reasonable circumstances prevent us from fulfilling the order.
If we cancel an order after receiving payment, we will refund the amount paid for the cancelled order using the original payment method, unless applicable law requires otherwise.
- PRICES, TAXES, AND CUSTOMS
Prices are displayed on the Website at the time of purchase.
Shipping charges, taxes, import duties, customs fees, and other charges will be displayed at checkout where applicable.
Depending on the destination country, you may be responsible for import duties, customs fees, brokerage fees, local taxes, value-added tax, sales tax, or other charges imposed by the destination country.
You are responsible for providing accurate information and any documents required for customs clearance.
We are not responsible for delays caused by customs authorities or for charges imposed by the destination country, except where applicable law provides otherwise.
- PAYMENT
We accept the payment methods displayed at checkout.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
Payment may be processed by third-party payment providers. We do not intentionally store full payment-card information except where necessary and permitted for transaction processing, fraud prevention, refunds, accounting, or legal compliance.
If your payment is declined or cannot be authorized, we may cancel your order.
- SHIPPING AND DELIVERY
Available delivery destinations, shipping methods, processing times, shipping charges, and estimated delivery dates are shown at checkout or in our shipping information.
Delivery times are estimates unless expressly stated otherwise.
Delivery may be delayed because of customs clearance, weather, public holidays, carrier delays, incorrect address information, transportation disruption, or other circumstances beyond our reasonable control.
You are responsible for providing a complete and accurate delivery address.
If an order is returned because the delivery address was incorrect, incomplete, or undeliverable, or because the recipient refused or failed to accept delivery, we may deduct reasonable return or re-delivery costs from any refund to the extent permitted by applicable law.
When your order is shipped, we may send you a shipping-confirmation email containing tracking information where available.
If we cannot ship your order within the time stated at checkout or within the time required by applicable law, we will provide any notice, cancellation option, or refund required by law.
- RETURNS AND REFUNDS
Returns, exchanges, cancellations, refunds, return conditions, and return procedures are governed by our Refund and Returns Policy.
Nothing in our Refund and Returns Policy or these Terms limits any mandatory consumer rights available under applicable law.
If you receive a damaged, defective, incorrect, or materially misdescribed product, you should contact us promptly at:
support@suqianrunshuangnetworktechnologycenter.com
Please provide your order number, a description of the issue, and clear photographs where possible.
Depending on the circumstances and applicable law, we may provide a replacement, repair, refund, price reduction, or another appropriate remedy.
- EUROPEAN UNION CONSUMER RIGHTS
If you are a consumer located in the European Union, you generally have the right to withdraw from an online purchase within 14 calendar days after you, or a person designated by you other than the carrier, receives the products.
You may exercise this right by sending a clear statement of your decision to withdraw to:
support@suqianrunshuangnetworktechnologycenter.com
Your withdrawal notice must be sent before the 14-day withdrawal period expires.
After notifying us, you must normally return the products without undue delay and within 14 days.
You may be responsible for the direct cost of returning the products if you were informed of this responsibility before placing your order.
Where permitted by law, we may reduce the refund to reflect any decrease in the value of the products caused by handling beyond what is necessary to inspect their nature, characteristics, and functioning.
For a valid withdrawal, we will refund the product price and the cost of standard delivery originally paid. We are not required to refund additional costs resulting from your choice of express or premium delivery.
We may delay the refund until we receive the returned products or receive reasonable evidence that the products have been sent back, whichever occurs first.
The right of withdrawal may not apply to certain products, including products made according to your specifications, clearly personalized products, or sealed products that are not suitable for return for health or hygiene reasons once unsealed.
European Union consumers also retain their statutory rights regarding products that are faulty, defective, not as described, or not fit for their intended purpose.
- UNITED KINGDOM AND OTHER CONSUMER RIGHTS
Customers in the United Kingdom and other countries may have additional or different statutory consumer rights.
Nothing in these Terms excludes, restricts, or replaces any consumer right that cannot legally be excluded or restricted in your country or region.
Where local law provides additional rights, longer return periods, different refund requirements, or other mandatory remedies, the applicable local law will apply.
- WEBSITE USE
You may use the Website only for lawful purposes.
You must not:
a. Use the Website to violate any law or regulation;
b. Interfere with the Website, its security, or its normal operation;
c. Access or attempt to access another person’s account or non-public systems;
d. Introduce viruses, malware, malicious code, or harmful material;
e. Scrape, copy, reproduce, distribute, or commercially exploit Website content without permission;
f. Place orders using false, misleading, or stolen information;
g. Use an unauthorized payment method;
h. Abuse promotions, discounts, chargebacks, or return procedures;
i. Impersonate another person or business; or
j. Engage in conduct that may damage the Website, our business, our customers, or our service providers.
We may suspend or restrict access to the Website where reasonably necessary to protect the Website, our customers, our business, or our legal rights.
- INTELLECTUAL PROPERTY
The Website and its content, including product photographs, text, logos, graphics, designs, software, layout, trademarks, and other materials, are owned by us or licensed to us.
These materials are protected by applicable intellectual-property laws.
We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Website for personal and non-commercial purposes.
You must not copy, reproduce, modify, distribute, publish, sell, or commercially exploit Website content without our prior written permission.
- CUSTOMER REVIEWS AND CONTENT
If you submit a review, photograph, comment, testimonial, or other content to us, you confirm that you have the necessary rights to submit it and that the content does not violate any law or third-party rights.
To the extent permitted by law, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, translate, modify, publish, and distribute the content for operating, improving, and promoting the Website and our products.
We may remove content that is unlawful, misleading, abusive, defamatory, infringing, or inconsistent with these Terms.
- PRIVACY
Our collection, use, storage, and disclosure of personal information are described in our Privacy Policy.
By using the Website, you acknowledge that your personal information may be processed in accordance with our Privacy Policy and applicable data-protection laws.
- THIRD-PARTY SERVICES
The Website may use or link to third-party services, including payment processors, shipping providers, analytics providers, advertising providers, social-media platforms, and customer-support services.
We do not control and are not responsible for third-party services that are not operated by us.
The terms and privacy policies of third-party providers may apply to your use of their services.
- DISCLAIMERS
To the maximum extent permitted by applicable law, the Website and its content are provided on an “as available” and “as is” basis.
We do not guarantee that:
a. The Website will always be available or uninterrupted;
b. The Website will always be secure or error-free;
c. The Website will be free from viruses or other harmful components;
d. Product information will always be completely free from errors; or
e. All products will always be available.
These disclaimers do not limit mandatory consumer guarantees or other rights that cannot legally be excluded or limited.
- LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, we will not be liable for indirect, incidental, special, consequential, exemplary, or punitive losses, including loss of profits, revenue, business opportunities, data, or goodwill arising from:
a. Your use of or inability to use the Website;
b. Your purchase or use of a product;
c. Delays caused by carriers, customs authorities, payment providers, or other third parties; or
d. Any other matter relating to the Website or your order.
To the maximum extent permitted by law, our total liability for any claim relating to an order will not exceed the amount you paid for the relevant order.
Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, death or personal injury caused by negligence, defective products where liability cannot legally be excluded, breach of mandatory consumer rights, or any other liability that cannot legally be excluded or limited.
- FORCE MAJEURE
We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, epidemics, pandemics, war, terrorism, civil unrest, government actions, labor disputes, transportation disruptions, telecommunications failures, payment-network failures, customs delays, or other similar events.
This section does not remove any statutory cancellation, refund, or other consumer right.
- CHANGES TO THESE TERMS
We may update these Terms from time to time.
The version of these Terms displayed when you place an order will apply to that order unless a change is required by law.
The updated Terms will be posted on the Website.
Your continued use of the Website after updated Terms become effective means that you accept the updated Terms for future use.
- GOVERNING LAW AND DISPUTES
These Terms are governed by the laws of the People’s Republic of China, excluding its conflict-of-law rules.
This choice of law does not deprive consumers of mandatory protections available under the laws of their country or region of residence.
Before starting formal legal proceedings, please contact us at:
support@suqianrunshuangnetworktechnologycenter.com
We will make reasonable efforts to resolve the issue.
Nothing in these Terms prevents a consumer from exercising any mandatory right to bring a claim before a competent court, administrative authority, payment provider, chargeback process, or alternative dispute-resolution body.
Any dispute-resolution provision will be interpreted subject to mandatory jurisdiction and consumer-protection rules applicable to the relevant customer and transaction.
- SEVERABILITY
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect.
Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.
- ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Shipping Policy, and Refund and Returns Policy, constitute the agreement between you and us concerning your use of the Website and your orders.
- CONTACT US
For questions, complaints, cancellation requests, withdrawal requests, return requests, refund questions, or order-related issues, please contact:
Suqian Runshuang Network Technology Center
No. 9-13, Huating Mingjun,
Bancheng Town, Sihong County,
Jiangsu Province, China