SHIPPING POLICY
This Shipping Policy applies to all orders placed through:
suqianrunshuangnetworktechnologycenter.com
The Website is operated by:
Suqian Runshuang Network Technology Center
Address:
No. 9-13, Huating Mingjun,
Bancheng Town, Sihong County,
Jiangsu Province, China
Email:
support@suqianrunshuangnetworktechnologycenter.com
- ORDER PROCESSING
Orders are normally processed within 2 to 5 business days after payment has been successfully received.
Orders are not normally processed on weekends or public holidays.
During holidays, promotional events, or periods of high order volume, processing may take longer.
If there is a significant delay in processing your order, we will contact you using the email address provided at checkout.
- SHIPPING DESTINATIONS
We ship to the countries and regions available at checkout.
If your country or region is not available at checkout, we may not be able to deliver to that destination.
We may refuse or cancel an order if delivery is unavailable because of legal restrictions, customs requirements, carrier limitations, or other reasonable circumstances.
- SHIPPING COSTS
Shipping costs are calculated and displayed at checkout before you complete your purchase.
Shipping costs may vary depending on the destination, package weight, package size, shipping method, and carrier charges.
- DELIVERY TIMES
Estimated delivery times are displayed at checkout or in your shipping-confirmation email.
Delivery times may vary depending on the destination and shipping method selected.
Delivery may be delayed because of customs clearance, weather conditions, public holidays, carrier delays, incorrect address information, transportation disruption, or other circumstances beyond our reasonable control.
The delivery time displayed at checkout is an estimate unless expressly stated otherwise.
- SHIPPING CONFIRMATION AND TRACKING
When your order has been shipped, we may send you a shipping-confirmation email containing tracking information.
Tracking information may take some time to become active after the package has been handed to the carrier.
You are responsible for monitoring the tracking information and making sure that the carrier can complete delivery.
- CUSTOMS, DUTIES, AND TAXES
Depending on the destination country, your order may be subject to import duties, customs fees, brokerage fees, value-added tax, sales tax, or other local charges.
Unless expressly stated at checkout, these charges are not included in the product price or shipping cost.
You are responsible for any customs duties, import taxes, brokerage fees, and other charges imposed by the destination country.
You are also responsible for providing accurate information and any documents required for customs clearance.
If you refuse to pay required customs charges or fail to provide information required for customs clearance, the package may be delayed, returned, or destroyed by the carrier or customs authority.
In such circumstances, any refund may be reduced by reasonable shipping, return, customs, and handling costs to the extent permitted by applicable law.
- DELIVERY ADDRESS
You are responsible for providing a complete and accurate delivery address at checkout.
If you need to correct your delivery address, please contact us as soon as possible at:
support@suqianrunshuangnetworktechnologycenter.com
We cannot guarantee that an address can be changed after an order has been processed or shipped.
If an order is returned because the address was incorrect, incomplete, or undeliverable, we may charge reasonable return or re-delivery costs, or deduct those costs from any refund, to the extent permitted by applicable law.
- DELAYED, MISSING, OR LOST PACKAGES
If your order has not arrived within the estimated delivery period, please contact us at:
support@suqianrunshuangnetworktechnologycenter.com
Please include your order number and delivery address.
We may ask you to wait for a reasonable additional period while the carrier investigates the delivery status.
If a package is confirmed as lost before delivery, we will provide an appropriate remedy, such as a replacement or refund, in accordance with applicable law and the circumstances of the order.
If tracking information shows that a package was delivered to the address provided at checkout, but you cannot locate it, please first check with household members, neighbors, building management, and the local carrier.
We may cooperate with the carrier to investigate the delivery.
- DAMAGED PACKAGES
If your package appears damaged when delivered, please take photographs of the package and the products before opening or disposing of the packaging.
If the product is damaged, defective, incorrect, or materially different from its description, contact us as soon as reasonably possible at:
support@suqianrunshuangnetworktechnologycenter.com
Please provide your order number, a description of the issue, and clear photographs.
We will review the situation and provide an appropriate remedy in accordance with applicable law and our Refund and Returns Policy.
- REFUSED OR UNCLAIMED PACKAGES
If a package is refused, unclaimed, or returned because the recipient did not accept delivery, we may deduct reasonable shipping, return, customs, handling, or re-delivery costs from any refund to the extent permitted by applicable law.
If a package is returned because required customs duties, taxes, or import charges were not paid, we may deduct reasonable costs from any refund to the extent permitted by applicable law.
- SHIPPING DELAYS IN THE UNITED STATES
For orders shipped to the United States, we will ship the order within the time stated at checkout.
If no shipping time is stated, applicable United States law may require shipment within 30 days after receiving a properly completed order.
If we cannot ship within the applicable time, we will provide a legally compliant delay notice and give you the option to accept the delay or cancel the order for a full refund.
- DELIVERY RIGHTS IN THE EUROPEAN UNION
For consumers in the European Union, delivery will take place within the delivery period agreed at checkout.
If no delivery period is agreed, applicable European Union consumer law generally requires delivery within 30 days.
If delivery does not take place within the agreed period or applicable legal period, you may have the right to request delivery within an additional reasonable period and, if delivery still does not occur, cancel the contract and receive a refund as required by applicable law.
Nothing in this Shipping Policy limits any mandatory consumer rights available to you under the laws of your country or region.
- CONTACT US
For shipping questions, delivery delays, missing packages, damaged packages, address changes, or customs issues, please contact:
Suqian Runshuang Network Technology Center
Email:
support@suqianrunshuangnetworktechnologycenter.com
Website:
suqianrunshuangnetworktechnologycenter.com
Address:
No. 9-13, Huating Mingjun,
Bancheng Town, Sihong County,
Jiangsu Province, China