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Refund and Returns Policy

REFUND AND RETURNS POLICY

Effective Date: [Insert Effective Date]

This Refund and Returns Policy applies to purchases made through:

The Website is operated by:

No. 9-13, Huating Mingjun, Bancheng Town,
Sihong County, Jiangsu Province, China

Email: support@suqianrunshuangnetworktechnologycenter.com

  1. RETURN PERIOD

Subject to the terms below and any mandatory consumer rights that apply to you, you may request a return within 30 calendar days after receiving your order.

To request a return, please contact us at:

support@suqianrunshuangnetworktechnologycenter.com

Please include your order number, the product you wish to return, the reason for the return, and photographs if the product is damaged, defective, incorrect, or materially different from its description.

  1. RETURN CONDITIONS

To be eligible for a return, the product must generally be:

  • Unworn and unused;
  • Unwashed and unaltered;
  • Free from stains, odors, makeup, perfume, deodorant marks, pet hair, or other signs of use;
  • Returned with original tags attached where reasonably possible; and
  • Returned with the original packaging where reasonably possible.

We reserve the right to refuse a return or reduce the refund if the product has been used, damaged, altered, washed, or handled beyond what is reasonably necessary to inspect it, to the extent permitted by applicable law.

  1. HOW TO START A RETURN

To start a return, email us at:

support@suqianrunshuangnetworktechnologycenter.com

Please do not send products back to our registered business address unless we specifically instruct you to do so.

After reviewing your return request, we will provide return instructions and the applicable return address.

Returns sent without prior approval or sent to the wrong address may be delayed, rejected, or returned to you.

  1. RETURN SHIPPING COSTS

If you are returning a product because you changed your mind, ordered the wrong size, selected the wrong item, or no longer want the product, you are responsible for the return shipping cost unless we state otherwise.

If the product is defective, damaged before delivery, incorrect, or materially different from its description, we will provide an appropriate remedy and, where required by applicable law, cover reasonable return shipping costs.

We recommend using a trackable shipping service for returns. We are not responsible for returned packages that are lost before they are delivered to the return address.

  1. NON-RETURNABLE PRODUCTS

Returns may not be accepted for:

  • Products that have been worn, washed, altered, damaged, or used;
  • Products without original tags where tags are reasonably required;
  • Products with stains, odors, makeup, perfume, deodorant marks, pet hair, or other signs of use;
  • Products made according to your specifications;
  • Clearly personalized products;
  • Final sale items where permitted by law;
  • Gift cards; or
  • Sealed products that are not suitable for return for health or hygiene reasons once unsealed.

These exclusions do not apply if applicable law gives you a mandatory right to return the product or receive another remedy.

  1. EXCHANGES

We may offer exchanges depending on product availability.

If you need a different size, color, or style, please contact us at:

support@suqianrunshuangnetworktechnologycenter.com

If the requested replacement is unavailable, we may offer a refund or another solution permitted by applicable law.

To avoid delay, you may return the original product and place a new order for the replacement product.

  1. REFUNDS

After we receive and inspect your returned product, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method unless otherwise required or permitted by applicable law.

Approved refunds are normally processed within [7] business days after approval.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Original shipping charges are generally non-refundable for voluntary returns unless we state otherwise or applicable law requires otherwise.

  1. PARTIAL REFUNDS

Where permitted by applicable law, we may issue a partial refund instead of a full refund if:

  • The product is returned used, worn, washed, altered, damaged, or incomplete;
  • The product shows signs of handling beyond what is necessary to inspect it;
  • Original tags, accessories, packaging, or included items are missing;
  • The returned product is not the product originally shipped to you; or
  • Return shipping, customs fees, or other costs are deducted where permitted by law.
  1. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

Please inspect your order as soon as it arrives.

If you receive a damaged, defective, incorrect, or materially misdescribed product, please contact us as soon as reasonably possible at:

support@suqianrunshuangnetworktechnologycenter.com

Please include:

  • Your order number;
  • A description of the issue;
  • Clear photographs of the product;
  • Photographs of the packaging, if relevant; and
  • Any other information that may help us review the issue.

Depending on the circumstances and applicable law, we may provide a replacement, repair, refund, price reduction, or another appropriate remedy.

Nothing in this policy limits any mandatory warranty, guarantee, conformity, repair, replacement, refund, or consumer-protection right available to you under applicable law.

  1. ORDER CANCELLATIONS

If you wish to cancel an order, please contact us as soon as possible at:

support@suqianrunshuangnetworktechnologycenter.com

We cannot guarantee that an order can be cancelled once it has been processed, packed, or shipped.

If your order has already been shipped, you may need to request a return after delivery.

If we cancel your order because the product is unavailable, payment cannot be processed, delivery is unavailable, or another issue prevents fulfillment, we will refund the amount paid for the cancelled order.

  1. EUROPEAN UNION CONSUMERS

If you are a consumer located in the European Union, you generally have the statutory right to withdraw from an online purchase within 14 calendar days after you, or a person designated by you other than the carrier, receives the products.

You do not generally need to give a reason for exercising this right.

To exercise the right of withdrawal, you must send us a clear statement before the 14-day withdrawal period expires.

You may send your withdrawal notice to:

support@suqianrunshuangnetworktechnologycenter.com

After sending your withdrawal notice, you must normally return the products without undue delay and within 14 days.

Unless a legal exception applies, returned products should be handled only as necessary to inspect their nature, characteristics, and functioning.

You may be responsible for the direct cost of returning the products if we informed you of this responsibility before purchase.

Where permitted by law, we may reduce the refund to reflect any decrease in product value caused by handling beyond what is necessary to inspect the products.

For valid withdrawals, we will refund the product price and the standard delivery cost originally paid, but we are not required to refund extra costs for express or premium delivery chosen by you.

The EU right of withdrawal may not apply to certain products, including:

  • Products made according to your specifications;
  • Clearly personalized products; or
  • Sealed products that are not suitable for return for health or hygiene reasons once unsealed.

European Union consumers also have statutory rights for products that are faulty, defective, not as described, or not fit for their intended purpose. These rights are separate from the 14-day withdrawal right and are not replaced by this policy.

  1. UNITED STATES CUSTOMERS

For customers in the United States, if we cannot ship your order within the time stated at checkout, or within 30 days where no shipping time was stated, we will provide any delay notice, cancellation option, or refund required by applicable law.

If your order is cancelled before shipment because we cannot fulfill it, we will refund the amount paid for the cancelled order.

  1. REFUSED OR UNDELIVERABLE PACKAGES

If a package is refused, unclaimed, or returned because the delivery address was incorrect or incomplete, we may deduct reasonable shipping, return, customs, handling, or re-delivery costs from any refund to the extent permitted by applicable law.

If a package is returned to us because you failed to pay customs duties, taxes, or import charges required by the destination country, we may deduct reasonable costs from any refund to the extent permitted by applicable law.

  1. LATE OR MISSING REFUNDS

If your refund has been approved but you have not received it yet, please first check with your bank, card issuer, or payment provider.

Refunds may take additional time to appear in your account after we process them.

If you still have not received your refund after a reasonable period, contact us at:

support@suqianrunshuangnetworktechnologycenter.com

  1. CONTACT US

For return requests, refund questions, damaged products, defective products, incorrect products, or cancellation requests, please contact:

Email:
support@suqianrunshuangnetworktechnologycenter.com

Website:
suqianrunshuangnetworktechnologycenter.com

Registered Address:
No. 9-13, Huating Mingjun,
Bancheng Town, Sihong County,
Jiangsu Province, China